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Privacy Policy | FenceCenter.com

INFORMATION FENCECENTER.COM GATHERS AND TRACKS
USE OF INFORMATION
SHARING OF INFORMATION
OPT-OUT POLICY
CORRECT/UPDATE POLICY
DELETE/DEACTIVATE POLICY
RELATED WEBSITES
CONTACTING US
SECURITY
 


1. INFORMATION FENCECENTER.COM GATHERS AND TRACKS

Fencecenter.com gathers two types of information about customers: data that customers provide through optional voluntary registrations on several of our sites and/or pages and in certain contests and sweepstakes; data Fencecenter.com gathers through aggregating tracking information derived mainly by tallying page views throughout our sites and/or pages and click through on our advertising. This data includes email correspondence, customer names, billing information, and contact information.

Email correspondence consists of any email sent to sales@fencecenter.com with any questions or comments. Any email received is retained and the email address is stored for use by Fencecenter.com staff. Email addresses are not released to any outside party unless specifically requested by customer sending email.

Customer names consists of first and last name of customers who inquire or place an order for product from our website. This information is retained for use by Fencecenter.com staff. Customer names are not released to any outside party unless required for purpose of ordering and/or delivery of order.

Billing information consists of information required to bill an order the customer has placed. The billing information is retained as required by law for accounting reasons. This information is not released to any outside party.

Contact Information consists of information the customer has provided Fencecenter.com for staff to contact them regarding a question or an order. This information is retained for use by Fencecenter.com staff. Contact information is not released to any outside party unless specifically requested by customer.
This information enables us to better tailor our content to customers needs and to help our advertisers better understand the demographics of our audience. The only situation in which Fencecenter.com divulges information about an individual customer to a third party is with; orders, and then only for shipping concerns; contest or sweepstakes winners, and then only for shipping concerns; or with customer's request for direct contact with a contractor from the listing service provided by Fencecenter.com, and then only with the user's express consent.

Fencecenter.com gathers user information in the following processes:

Contest and sweepstakes
Fencecenter.com offers contests and sweepstakes in which we request certain personal information. At a minimum, the required information includes name and email address; in some cases, the user must provide a shipping address for the winning prize to be sent to.

Contractor direct contact requests
Fencecenter.com offers a contractor listing service to the public for use. If the customer requests more information from a particular contractor, and the customer EXPRESSLY REQUESTS DIRECT CONTACT from the contractor, then Fencecenter.com will release the customer's information only to that contractor, only for the purpose for which the customer has requested.

Usage Tracking
Fencecenter.com tracks user traffic patterns throughout all of our sites.

Fencecenter.com sometimes tracks and catalogs the search terms that customers enter in our Search function, but this tracking is never associated with individual customers.

Cookies
A cookie is a small data file that certain Websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Fencecenter.com uses cookies to track user traffic patterns (as described above), when you click an ad:

Ads: Fencecenter.com's advertising system delivers a one-time cookie to better track ad impressions and click rates.
If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.
You can refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use any Fencecenter.com site. However, you do need cookies to participate in some of Fencecenter.com's affiliate programs, but that is clearly explained at the time of acceptance of that program.

ClickTale Web Analytics:  Fencecenter.com uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as text you type in this website. This site does not use ClickTale to collect any personally identifiable information entered in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to continually improve the user experience and ensure our customer's needs are being met.
You can choose to disable the Service at http://www.clicktale.net/disable.html.

Electronic Newsletters
Fencecenter.com offers newsletters to customers who choose to sign up for this service. Fencecenter.com gathers the email addresses of customers who voluntarily subscribe.
Fencecenter.com delivers newsletters via email to only registered recipients from our newsletter sign up page. The email tracking system recognizes the URL that was clicked, and records some information about you and your computer, such as the email address that you provided to us, the browser, operating system, and IP address.

Fencecenter.com also uses the feature of your browser to set a "cookie" on your system. This allows us to measure and report the click through rate on emails delivered and then better determine future content.
 

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2. USE OF INFORMATION

Fencecenter.com uses any information voluntarily given by our customers to enhance their experience in our network of sites and/or pages, whether to provide interactive or personalized elements on the sites and/or pages to better prepare future content based on the interests of our customers.

As stated above, Fencecenter.com uses information that customers voluntarily provide in order to send out electronic newsletters, and to enable customers to participate in contests, and contractor listing services. We send out newsletters to subscribers on a regular schedule, and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Fencecenter.com never shares newsletter mailing lists with any third parties, including advertisers or partners.

When we use tracking information to determine which areas of our sites and/or pages customers like and don't like based on traffic to those areas. Fencecenter.com does not track what individual customers read, but rather how well each page performs overall. This helps us continue to build a better service and site for you.
We track search terms entered in our Search function, as one of many measures of what interests our customers. But we don't track which term a particular customer uses.

Fencecenter.com creates aggregate reports on user demographics and traffic patterns for advertisers and partners. This allows our advertisers to advertise more effectively, and allows our customers to receive advertisements that are pertinent to their needs.

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3. SHARING OF INFORMATION

Fencecenter.com uses the above-mentioned information to tailor our content to suit your needs and help our advertisers better understand our audience's demographics. This is essential to keeping some of our services free. We do not share information about individual customers with any third party, except in the case of; contractor direct contact requests and then only with a customer's express consent; and with customer's orders, only for the purpose of shipping.

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4. OPT-OUT POLICY

Fencecenter.com gives customers options wherever necessary and practical. Such choices include:

  • Opting not to receive newsletters previously signed up for
  • Opting to have Fencecenter.com contact contractor's directly on the customer's behalf, and relay all pertinent information.

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5. CORRECT/UPDATE POLICY

Fencecenter.com offers customers the ability to review their information and/or correct or change the information collected during registration for newsletters, contests, or order information. Customers may do this at anytime using out Customer Care Request form, or via email at sales@fencecenter.com, or via telephone, Monday thru Friday, 8am to 5pm EST, excluding major holidays at 888-336-2358.
 

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6. DELETE/DEACTIVATE POLICY

Fencecenter.com customers may unsubscribe to any of our electronic newsletters at any time by emailing Subscription List Form. Currently, Fencecenter.com is required to keep order information for 7 years as required by state and federal law, and this information is not shared to anyone except for shipping reasons at time of shipping order.

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7. RELATED WEBSITES

This privacy notice covers all the online information and security practices of www.fencecenter.com. Other websites maintained by Sonco Worldwide, Inc., including www.soncoww.com, www.rentaguard.com, and www.soncotube.com operate under their own strict privacy and security policies.

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8. CONTACTING US

If you have any questions or concerns regarding this Privacy Statement, we can be contacted in the following ways:
Mail: 5000 Windom Rd.
Bladensburg, MD 20710
Telephone:
888-336-2358
Email: sales@fencecenter.com Fax:
240-487-2489

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9. SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

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