General
Q: How do I pick the right style and of fence to meet my needs and budget?
A: At FenceCenter we offer you a wealth of information to make an intelligent decision.
Our Fence Estimator will ask you a series of questions and pick the products that meet your needs and give you the ability to get a breakdown and pricing on hundreds of heights and styles.
Our Buyers Guide contains specifications, CAD drawing, brochures and installation instructions on all of our products. We also have a full photo gallery and a video library for all of our fencing styles.
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Q: How do I know I am dealing with a reputable company over the Internet?
A: In today market it easy to set up a web site in your basement and contract with outside suppliers to ship the product for you. A Fence is an expensive and sometimes complicated purchase. You need to choose a company that understands how the entire process works from picking the right material to having delivered to your home or job site complete and undamaged. Take the time to look closely at their site and product selection. Send an email or give them a call to see if you feel comfortable in dealing with that company. The cheapest price is not always the way to go for a major purchase.
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Q: Who can I get to install my fence?
A: Most of our fencing can be installed by a handy homeowner with the help of a neighbor or a friend. We provide you with all installation instructions, and we are available for any questions you may have. If you do not feel comfortable installing yourself, we suggest contacting a local home improvement or landscape contractor.
You can use our “Contractor Locator” to find a contractor close to you. When choosing a contractor please take the following things into consideration.
- Many fence contractors will not do labor only contracts, so please address this up front.
- Ask for and contact at least two customer references.
- Find out how long they have worked in your area (familiarity with local building codes is important).
- Ask if they are bonded (insured for damages and injuries on the job).
- Get a signed estimate for your fence and installation. You may wish to contact more than one contractor to ensure you are getting the best service and materials for your money.
If you have questions on specific products please see our
Buyer Guide.
If you have any other concerns please call us direct at 888-336-2358
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Q: How long will it take for me to receive my order after it is placed?
A: Production and shipping time depends on the type of material and stock levels. Most styles take about 10 business days in production and 3-5 days for delivery, depending on your location. We manufacture many of the items on our site and keep a full stock of products our Facilities in MD, PA, IN, and NJ. These styles can usually ship out with in 1 week. Special order material can take up to 4 weeks in production. If you have questions on a particular style, please
contact us.
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Q: How will I know when my material will be delivered?
A: At FenceCenter we make sure that you stay informed. After you place your order an email confirmation is sent to you with the order number and complete list of your materials. We ask that you review that confirmation and make sure everything is correct. Within 24 hrs of placing the order, you will be sent another email letting you know it has entered into production and you will be provided with an estimated ship date. That date represents when the material should leave the manufacturer. If for some reason the shipment is delayed, one of our customer service people will contact you with an update. Once the order is shipped you will receive another email with the tracking information. You will then be able to track your order with the delivery company. You can email us at
sales@fencecenter.com or call 888-336-2358 with any questions.
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Q: Who handles any problems with damage, shortages or mistakes with the delivery?
A: FenceCenter customer service will give you detail instructions before delivery on how to handle these problems. We are responsible for filing any claims for damage or shortages and making sure your order is complete to your satisfaction.
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Q: Are there standards that pertain to fence materials and products?
A: Yes. The American Society for Testing and Materials (ASTM) develops and publishes standards for thousands of products, including fences. A knowledgeable, well-trained
fence contractor will be versed in ASTM standards for fence products and installation.
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