All pickup and delivery dates and times will be scheduled at the time of sale. Larger and heavier items can only be sent via ground freight, and therefore shipping cannot be expedited. Oversized items sent via a freight trucking company typically arrive to your curbside within 7 to 14 business days. The freight trucking company is not responsible for carrying the item into the building, unloading the package from the truck, or assembling your purchase. For heavier packages, we strongly recommend you have someone available to assist you. The delivery company will notify you by phone to schedule a delivery date and time window. Typically, there will be a four-hour timeframe for the delivery and someone must be home for the item to be delivered. The total charge does not include inside delivery, lift gate service, removal of cartons, installation or assembly.
This is very important information.
When your order is delivered, inspect the outer carton and entire contents for any potential damage that may have occurred during shipment. If it is clear that significant damage has occurred, refuse the delivery and contact us immediately for a replacement If any minor damage has occurred that you believe can be replaced with parts, note damage on delivery receipt and accept the product If you are unable to fully inspect entire contents on delivery, you must write "SUBJECT TO FURTHER INSPECTION" on the delivery receipt. This insures we are able to file a proper concealed damage claim with the carrier. If the driver does not allow you to sign the delivery receipt in the above mentioned procedures, refuse delivery and call us. In the event the delivery arrives when you are not at home you must inspect and report any claim or damage to us within 48 hours otherwise we will not be able to replace the materials.
Deliveries that are signed free and clear of damages will be the recipient's responsibility. No exceptions.
Very Important: no damage claims will be accepted if you don't have the packaging the damaged materials were shipped in.
Prices include ground shipping within the continental United States on select products. For shipping to Hawaii and Alaska contact us for additional charges. We do not ship to international addresses or post office boxes. Please contact us with any further shipping questions. All deliveries are truck side. This means we only unload directly next to our company truck. We will not drive the delivery truck off of paved surfaces. Fence Center is not responsible for any damage to the ground, which may result from material drop or from truck tires during delivery.
Your order may only be cancelled without penalty within 72 hours of purchase, provided the materials ordered have not been procured, produced, or shipped. Orders may be cancelled after 72 hours from purchase with a 20% Cancellation Fee and the materials ordered have not been procured, produced, or shipped. There are absolutely NO RETURNS - Confirm your material list prior to placing your order.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
All information captured by our website either via online registration or the various user forums will be used mainly for internal marketing analysis. If the data are to be shared with any external parties, they will be aggregated in such a manner as to protect the personally identifiable information provided to us.
As well, your personal information could be used to send product information, customer surveys, and to respond to your inquiries.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we deploy our best efforts to put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Should you have other questions or concerns about these privacy policies, please call us at 888-336-2358.