You will be contacted 24 hours before delivery on all orders shipped by common carrier. It is the trucking company's policy that you must have someone there to offload the truck. The truck driver is responsible for pulling the pallet to the end of the truck and breaking it down for you. It is then your responsibility to unload it. Any special arrangements made with the delivery company will carry extra charges and it is your responsibility to settle those fees with them. PLEASE BE SURE TO INSPECT ALL PACKAGES AND MARK ANY DAMAGES OR SHORTAGES ON THE SHIPPING DOCUMENTS BEFORE YOU SIGN.
Unfortunately due to reasons beyond our control, damage to material could occur during shipment. We will be happy to replace any damaged or incorrect material as quickly and efficiently as possible. It is the customers responsibility to INSPECT ALL PACKAGES AND MARK ANY DAMAGES OR SHORTAGES ON THE SHIPPING DOCUMENTS BEFORE SIGNING. If you are unable to inspect everything due to daylight or time constraints, EXCEPTION must be marked on the signed documents and any problems must be reported within 48 hours to Fence Center and the freight company. Please take digital photos of any damages if possible, this will make freight claims faster and help us in our continued effort to improve our packaging procedures.